I tried to login and generate a license key. But, the browser tries loading and goes nowhere. How do I generate a license key?
Sorry about that. This happened to a couple other users so there must be an intermittent JavaScript bug. I think it should be resolved by logging out, logging back in, and trying again. If not please let me know.
I tried Logging out and logging back in again. But it did not help. I get a new error message as follows
"We're sorry, there was an error generating your license key. Please log out, log back in, and try again. If the problem persists, contact support and provide this error message: InvalidCharacterError: Failed to execute 'atob' on 'Window': The string to be decoded is not correctly encoded."
Can you log out and log in again and try again? I've added some additional debugging that will send more info to the backend that should help with pinpointing the issue.
I logged out and logged in again. This is the message I receive in the front end
"We're sorry, there was an error generating your license key. Please log out, log back in, and try again. If the problem persists, contact support."
Thanks, that gives me some debug info to work with. In the meantime, I've generated your license key for you, which you should see when you log back in.
I am able to see the License key and use it now. Thank you!