IBKR Subscription Issue

Technical Help
#1

I am trying to gain access to the following:

exchanges="ARCA", symbols="SPY", sec_types="ETF")

exchanges="CBOE", symbols="VIX", sec_types="IND")

exchanges="NYSE", symbols="TRIN-NYSE", sec_types="IND")

I have the following subscriptions:

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image866×667 46.5 KB

Using the Market Data Assistant with the VIX for example:

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image1826×680 55.6 KB

Since I have the US Securities Snapshot and Futures Value Bundle, I should have access correct?
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I tried posting this on the IBKR forum, but I am new to IBKR and kept getting 'post is too short errors'.
Any help is appreciated!

#2

Trading permission is distinct from market data permission and should be configurable by following the link in your screenshot. Ultimately this is a better question for IBKR to answer - try customer service rather than the IBKR forum.